退款政策

Refund Policy

Last updated: October 26, 2026

Returns

Return eligibility depends on the specific items in your order.

For items that are eligible for return, they must be returned in the same condition as received: unworn, unused, with all original tags attached, in their original packaging, or otherwise meeting any specific requirements outlined in our return instructions. If an item is used, damaged, or handled beyond what is strictly necessary to inspect it, we reserve the right to deduct an appropriate amount from your refund.

Please feel free to contact us to inquire about available return options and how to start a return.

How to Initiate a Return

Whether a return or cancellation request is accepted depends on the terms stated above as well as your statutory rights under applicable consumer protection laws.

Please contact us prior to sending any items back. Unauthorized returns will not be accepted.

Unless otherwise stated by us or required by applicable law, you will be responsible for paying the shipping costs for returning items due to a change of mind.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain items may not be eligible for returns, as specified in this policy, on the product page, on our website, or at the time of purchase.

If you have questions about whether a specific item is eligible for return, please do not hesitate to contact us.

Exchanges

Before returning any item, please contact us first to inquire about available exchange options.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

If approved, the refund will be automatically processed to your original payment method, unless otherwise agreed upon. Please note that it may take additional business days for your bank or credit card company to process and post the refund to your account.

If you have not received your refund within a reasonable timeframe after approval, please contact us for assistance.

Nothing in this policy limits or excludes any legal rights you may have under applicable consumer protection laws, including rights related to goods that are defective, not as described, not delivered within a reasonable timeframe, or otherwise failing to meet statutory requirements.

Contact Information

To request an order cancellation, initiate a return, inquire about exchanges, or report damaged/defective merchandise, please reach out to us:

  • Email: turiyastudio@outlook.com

  • Phone: +1 (945) 997-3905

  • Company: Turiya Studio LLC

  • Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

  • Or refer to the details on our [Contact Information] page.